Ah, technology! For most of us it’s the way of life and for
the rest it’s a mystery.
While in all its glory, technology is great, the real
problem arises when it breaks down. Whether it is providing guidance and
solutions over the phone, email or live chat, or remotely fixing our hardware
and computer problems, Computer Support Technicians often come to our rescue.
Employers often look for a certain skill set and qualities when hiring a
Computer Support Technician. Here are a few:
· Patience:
When you’re dealing with people with different levels of comfort with
technology, this is an important quality to have. A Computer Support Technician
is empathetic and patient. They understand that not everybody is a technology
whiz. It is up to you to make them feel comfortable and heard.
· Conversational
Skills: Computer Support Technicians spend their entire day talking to
people. Good conversational skills can make the conversation engaging and
interesting for both parties. It reinforces the idea that you care about your
customers and not just doing your job. A happy customer will keep you top of
mind for the next time they have problems.
· Problem
Solving: There is no handbook on every problem a Computer Support
Technician will encounter in their day. Some problems are more complicated and
require quick thinking and problem solving skills. The ability to think on your
feet can help you become a successful Computer Support Technician.
Does this sound like you? Then you should consider a career
as a Computer Support Technician. The Computer Support Technician program at
Robertson College will have you career ready in 23 weeks. Plus with our 80%
employment rate, we can help you find your dream job.
